The Meowtel Promise Ensures a Safe & Trusted Experience
Every reservation booked and paid for on Meowtel at a rate of $20 or above per visit, inclusive of sitter discounts and holiday surcharges, qualifies for the benefits of our Promise. See the full Terms.
Benefit | Meowtel Promise Reservations | Ineligible Reservations |
---|---|---|
Email Support | Within 24 hours | Within 48 hours |
Phone Support During standard business hours of 8am-6pm PT | Within 2 hours | Within 48 hours |
SMS Support During standard business hours of 8am-6pm PT | Within 2 hours | Within 48 hours |
Insurance Coverage | ✅ | ❌ |
100% Satisfaction Guarantee | ✅ | ❌ |
Complaint/Claims Support | ✅ | ❌ |
Emergency Assistance | ✅ | ❌ |
Lockout Assistance | ✅ | ❌ |
Cat Emergency Assistance | ✅ | ❌ |