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Meowtel's Help/FAQ

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For Cat Parents | For Cat Sitters

Alerts & Advisories:
COVID-19 Safety Guidance
Account:
How do I add my cats?
What if I don’t remember my cats’ vaccinations?
How do I see my reservations?
How do I edit my address and phone number?
How do I edit my payment information?
How do I delete my user account?
Services:
What services does Meowtel offer?
How much does Meowtel cost?
Can I meet my sitter before I leave?
Are sitters insured and bonded?
Which service type is best for my cat?
Will my sitter send me updates?
Do you care for other pets that are not cats?
Searching for Your Sitter:
How do I start my sitter search?
Can I contact a sitter before making a reservation?
What can I ask a potential sitter before making a reservation request?
What are Sitter Achievement Badges?
Reserving Your Sitter:
How do I reserve a sitter?
When will my sitter accept my reservation request?
Payments:
How do I pay for my reservation?
What is the Meowtel Wallet?
Are there extra fees?
What is the holiday surcharge?
How do I apply my discount code?
How do I tip my sitter?
Does Meowtel charge by the number of cats?
Do I have to pay more for a longer drop-in visit?
How do I edit my payment information?
Is my credit card information safe?
What do I do if a sitter requests me to pay them outside of Meowtel?
Meet & Greet:
What is a Meet & Greet?
Is a Meet & Greet optional?
Where will my Meet & Greet happen?
Do I need to prepare for my Meet & Greet?
What should I do during my Meet & Greet?
Fit for Service Home Environments
Insurance:
Does Meowtel offer insurance?
Do I have to pay for the insurance?
Is the insurance optional?
Is there anything I need to do to be covered by the insurance?
What is covered by the insurance?
Are my other pets covered by the insurance?
How do I report an incident for a potential insurance claim?
Is there a deadline to report an incident for a potential insurance claim?
Modifying, Cancelling, & Refunds:
What is your Cancellation Policy?
How do I modify a reservation?
How do I add more dates or visits to a reservation?
What happens if my sitter cancels on me?
Reviews:
How do I leave a review for my sitter?
Sitter Review Sweepstakes

Why Meowtel?

Meowtel is helping every cat and cat parent live their best life! Our vetted and insured cat sitters bring the purrfect hospitality to you.

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649 Irving St
San Francisco, CA

1-844-MEOWTEL
8am - 6pm PST

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