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For Cat Parents | For Cat Sitters

Alerts & Advisories:
Modified Cancellation Policy
COVID-19 Safety Guidance
Account:
How do I add my cats?
What if I don’t remember my cats’ vaccinations?
How do I see my reservations?
How do I edit my address and phone number?
How do I edit my payment information?
How can I delete my user account?
Services:
How much does Meowtel cost?
How do I contact Meowtel support?
Will the sitter come to my home?
What services does Meowtel offer?
How long is each drop-in visit?
Do I have to pay more for a longer drop-in visit?
Can I book different service types in one reservation?
Can I book alternating service days in one reservation?
Which service type does my cat need?
Will the sitter send me updates on my cats?
Can my cats go outside during the reservation?
Will the sitter care for my other pets that are not cats?
Insurance:
Does Meowtel offer insurance?
Do I have to pay for the insurance?
Is the insurance optional?
Is there anything I need to do to be covered by the insurance?
What is covered by the insurance?
Are my other pets covered by the insurance?
How do I report an incident for a potential insurance claim?
Is there a deadline to report an incident for a potential insurance claim?
Searching for Your Sitter:
How do I start my sitter search?
Can I contact a sitter before making a reservation?
What can I ask a potential sitter before making a reservation request?
What are Sitter Achievement Badges?
Reserving Your Sitter:
Why should I trust my sitter?
What does each sitter background check include?
When will my sitter accept/decline my reservation request?
Payments:
How do I edit my payment information?
Are there extra fees?
What is a holiday surcharge?
Does Meowtel charge by the number of cats?
Do I have to pay more for a longer drop-in visit?
Is my credit card information safe?
How do I pay for my reservation?
How do I apply my discount code?
Why is there a pending charge on my card?
What do I do if a sitter requests me to pay them outside of Meowtel?
How do I tip my sitter?
Wallet Terms & Conditions
Refunds:
Will I get a refund if I shorten my reservation?
Will I get a refund if I cancel my reservation?
Will I get a refund if I cancel my reservation request?
Will I get a refund if my sitter cancels on me?
Modifying & Cancelling:
What is your Cancellation Policy?
Can I modify a reservation and if so, how do I do it?
Will I get a refund if I shorten my reservation?
Will I get a refund if I cancel my reservation?
How do I add more dates or visits to a reservation?
What happens if my sitter cancels on me?
Meet & Greet:
What is a Meet & Greet?
Is a Meet & Greet optional?
Where will my Meet & Greet happen?
Do I need to prepare for my Meet & Greet?
What should I do during my Meet & Greet?
Fit for Service Home Environments
Reviews:
How do I leave a review for my sitter?
Sitter Review Sweepstakes

Why Meowtel?

Meowtel is helping every cat and cat parent live their best life! Our vetted and insured cat sitters bring the purrfect hospitality to you.

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649 Irving St
San Francisco, CA 94122

1-844-MEOWTEL
8am - 6pm PST

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