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Meowtel's Help/FAQ

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For cat parents | For cat sitters

Alerts & Advisories:
COVID-19 Safety Guidance
Account:
How do I add my cats?
What if I don’t remember my cats’ vaccinations?
How do I see my reservations?
How do I edit my address and phone number?
How do I edit my payment information?
How do I delete my user account?
How do I find my referral code?
What is the Vet Release Form?
Services:
What services does Meowtel offer?
How much does Meowtel cost?
Can I meet my sitter before I leave?
Are sitters vetted and insured?
Which service type is best for my cat?
Will my sitter send me updates?
Do you care for other pets that are not cats?
Searching for Your Sitter:
How do I start my sitter search?
Can I contact a sitter before making a reservation?
What can I ask a potential sitter before making a reservation request?
What are Sitter Achievement Badges?
Reserving Your Sitter:
Will it be an issue if my cats' vaccination expired and can't be renewed due to the pandemic?
How do I reserve a sitter?
Can I mix and match alternating days and service types?
When will my sitter accept my reservation request?
Payments:
How do I pay for my reservation?
What is the Meowtel Gift Card Balance?
Are there extra fees?
What is the holiday surcharge?
How do I apply my discount code?
How do I tip my sitter?
Does Meowtel charge by the number of cats?
How do I edit my payment information?
Is my credit card information safe?
What do I do if a sitter requests me to pay them outside of Meowtel?
Meet & Greet:
What is a Meet & Greet?
Why do I need to send in a reservation request to have a Meet & Greet?
Is a Meet & Greet optional?
Where will my Meet & Greet happen?
Do I need to prepare for my Meet & Greet?
What should I do during my Meet & Greet?
Fit for Service Home Environments
Insurance:
Does Meowtel offer insurance?
Do I have to pay for the insurance?
Is the insurance optional?
Is there anything I need to do to be covered by the insurance?
What is covered by the insurance?
Are my other pets covered by the insurance?
How do I report an incident for a potential insurance claim?
Is there a deadline to report an incident for a potential insurance claim?
Modifying, Cancelling, & Refunds:
What is your Cancellation Policy?
How do I modify a reservation?
How do I add more dates or visits to a reservation?
What happens if my sitter cancels on me?
Reviews:
How do I leave a review for my sitter?
Sitter Review Sweepstakes

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