Meowtel's Help/FAQ

COVID-19 Safety Guidance

Last updated: 5/20/20 at 11:00am PST

In order to keep our community safe and be able to continue offering our services during COVID-19, we have developed a 6-step checklist for our sitters and customers.

Our recommended safety plan while conducting reservations is as follows:

1. Conduct Meet & Greets with your sitter via FaceTime, Zoom, or Skype.

2. For the key exchange, schedule a time with your sitter for them to pick it up:

   -Leave the key in a secret spot 5 minutes before your sitter arrives to allow for distancing.

   -If there is no secret spot, both parties should wear a face mask, exchange the key, and then sanitize your hands after you meet.

3. Sitters should arrive to each kitty visit with recently washed or sanitized hands and a face mask.

4. Sitters should conduct kitty visits as usual but limit exposure to the furniture and touching objects around the home. Sitters should take off their shoes and leave them at the front door. Sitters should wash their hands upon arrival and wash their hands upon departure. Sitters should avoid sitting on the floor or on the furniture during playtime. Their face mask should stay on for the entire visit and they should avoid touching their face and the kitty’s face.

5. Sitters should wipe down their phone in between visits.

6. For the key drop-off, do the same as step 2.

If a sitter starts to feel ill while conducting a reservation and they are exhibiting COVID-19 symptoms, they should let you know and contact us immediately to ensure we have a backup care solution in place.

Wearing a face mask while in public and limiting your interaction with other humans have a significant impact on protecting yourself from COVID-19. If you are diligent about following steps 1-6, you should have a purrfect reservation!

We also understand that each of our sitters may choose to conduct their reservations in a modified fashion during this time, which may include shorter "wellness" visits or specific cleanliness requirements prior to accepting a booking.

Please chat with your sitter before making a reservation to ensure both parties' expectations can be met and the reservation can be conducted safely. If you have any questions or need assistance with a safety plan for your home and for your kitties, please call or email The Bellhop.