Meowtel's Help/FAQ
COVID-19 Safety Guidance
Last updated: 9/14/21 at 12:00pm PST
In order to keep our community safe and be able to continue offering our services during COVID-19, we have developed a 7-step checklist for our sitters and customers.
Our recommended safety plan while conducting reservations is as follows:
In your Sitter "About Me" section, add your personal COVID Safety Plan which details out your vaccination status.
Prior to setting up the Meet & Greet, please disclose your vaccination status to the other party as that may affect whether or not you proceed with an in-person or virtual Meet & Greet.
Conduct Meet & Greets with your sitter via FaceTime, Zoom, or Skype if you have keyless entry.
For the key exchange or in-person Meet & Greet, both parties should wear a face mask.
Sitters should arrive to each kitty visit with recently washed or sanitized hands and a face mask if they are unvaccinated. Sitters should wear a face mask while making visits in the client's home, regardless of their vaccination status. Face masks do not need to be worn during overnight reservations.
Sitters should wash their hands throughout the visit.
For the key drop-off, do the same as step 2.
If a sitter starts to feel ill while conducting a reservation and they are exhibiting COVID-19 symptoms, they should let you know and contact us immediately to ensure we have a backup care solution in place.
Please chat with your sitter before making a reservation to ensure both parties' expectations can be met and the reservation can be conducted safely. If you have any questions or need assistance with a safety plan for your home and for your kitties, please call or email The Bellhop.