Our Purromise: 100% satisfaction guarantee on your first Meowtel reservation* -
100% satisfaction guarantee
Meowtel is committed to connecting you with the most qualified and
loving cat sitters. If you are unsatisfied with the sitter you
reserved after completing your first reservation on Meowtel, then we have a 100% money
Allow us to bring the purrfect hospitality to you!
*To be eligible, you must have fully completed your User Profile, Cat Profile(s), and Vet Release Form.
Our sitters reserve the right to cancel a reservation if a home does not meet satisfactory cleanliness or comfort standards. These cancellations typically occur after the Meet & Greet if the sitter feels their health could be adversely affected by being in your home. We will always notify you if this is the case.
Below are examples of why a sitter could cancel due to health sensitives while in, or while entering, certain home environments:
Excessive cat dander, hair, or dust
Excessive litter box/bathroom accidents or cat vomit, particularly in carpeted areas
Pest or parasite infestations
Extreme indoor temperatures
Point of entry obstructions caused by overgrown vegetation or insect habitats
If your home is reported to us as unfit to service, we will assist in helping you find another available sitter but we will provide a disclosure to the new sitter about the potential to encounter an unhealthy environment.
We want you to have a purrfect experience and that starts with ensuring your home is in a clean and comfortable state for when you meet your sitter at the complimentary Meet & Greet.