Our Purromise: 100% satisfaction guarantee on your first Meowtel reservation* -
100% satisfaction guarantee
Meowtel is committed to connecting you with the most qualified and
loving cat sitters. If you are unsatisfied with the sitter you
reserved after completing your first reservation on Meowtel, then we have a 100% money
Allow us to bring the purrfect hospitality to you!
*To be eligible, you must have fully completed your User Profile, Cat Profile(s), and Vet Release Form.
In the 0.01% chance that your sitter needs to cancel for reasons such as health emergencies, car accidents, etc., your sitter will contact Meowtel as instructed and you will be notified. If you want to keep the reservation but with a different sitter, we will find you a comparable replacement within 24 hours, honor the lowest rate between the two sitters, and issue you any applicable refund. If you do not want to keep the reservation, we will issue you a full refund within 5-10 business days.