Meowtel's Help/FAQ

What happens if my sitter cancels on me?

In the 0.01% chance that your sitter needs to cancel for reasons such as health emergencies, car accidents, etc., your sitter will contact Meowtel as instructed and you will be notified. If you want to keep the reservation but with a different sitter, we will find you a comparable replacement within 24 hours, honor the lowest rate between the two sitters, and issue you any applicable refund. If you do not want to keep the reservation, we will issue you a full refund within 5-10 business days.