Meowtel's Help/FAQ

What is your Cancellation Policy?

A 100% credit will be issued to your Gift Card Balance if a confirmed reservation is canceled or modified anytime up to 48 hours prior to the start date of the reservation and the sitter's earnings will be canceled. All timing is based on the sitter's time zone and start date is defined as 12:00am of the first day listed on the reservation.

After the 48 hour mark, no refunds or credits can be issued to the customer for any cancellations or modifications and the sitter will still receive their full earnings.

We have a 100% Satisfaction Guarantee

Meowtel Account Balances are non-transferable and can be refunded back to a customer's original payment method upon request. Email [email protected] or Live Chat with us for assistance with refunds, we'd be happy to help!

If you are not fully satisfied with your sitter after the Meet & Greet or during the reservation, please call 1-844-636-9835 so we can help you re-book with a new sitter to ensure we can deliver on our purrfect hospitality promise.