844-636-9835 Find a Cat Sitter

Meowtel's Help/FAQ

Home /
Help /
For Cat Sitters

For cat parents | For cat sitters

Alerts & Advisories:
COVID-19 Safety Guidance
Account:
How do I become a cat sitter?
How do I maintain my sitter status?
What is the New Sitter Trial Period?
How do I view my public sitter listing?
How do I edit my sitter bio?
How do I edit my sitter address?
How do I edit my sitter photos?
How do I edit my pricing?
How do I edit the services I offer?
How do I edit my qualifications and medical experience?
Can I temporarily deactivate my sitter listing?
How do I set up custom coupon codes and how do they impact my earnings?
Meet & Greets/Client Care Preparation:
Should I go to a Meet & Greet if the client didn't put in a reservation request?
Where can I find the Client's Care Instructions/Forms?
What if the client does not want a Meet & Greet?
Am I allowed to turn down a potential client after the Meet & Greet?
Fit for Service Home Environments
Meet & Greet Notes
What if there are more cats in the client's home than booked on the reservation?
Are the visits set by default for a particular time?
Payments:
How and when do I get paid?
How does holiday pricing work?
How much is Meowtelā€™s commission rate?
How are taxes handled?
Can I charge extra for things like parking or giving medication?
Can I charge extra for each cat?
How do I edit my payout information?
Does the discount code apply for the entire reservation or only for the first visit?
Can I accept tips from clients?
During the Reservation:
What is expected of me during each visit?
What does a purrfect client update look like?
Insurance:
What is covered by the insurance?
Do I have to pay for the insurance as a sitter?
Can I report an incident for an insurance claim as a sitter?
How do I report an incident for a potential insurance claim as a sitter?
Is there a deadline to report an incident for a potential insurance claim?
How will a client making an insurance claim affect me?
Emergencies and Sitter Safety:
How do I cancel a reservation on a client?
What should I do if there is an emergency?
What should I do if I lose a key or get locked out?
What should I do if a cat becomes sick or injured?
What should I do if I cannot find the cat anywhere?
What if I encounter an uncomfortable situation?
What do I do if a client asks to see my ID?
Do you screen customers?
Ratings & Reviews:
How do I leave a review for my client?
How can I increase my sitter rating?
How do complaints impact my rating?
What are Sitter Achievement Badges?
Community:
Can I refer clients to other sitters?

Find a cat sitter near you

View all locations

New York
New York

Los Angeles
California

Chicago
Illinois

San Francisco
California

Dallas
Texas

San Diego
California

Seattle
Washington

Austin
Texas

Portland
Oregon

Oakland
California

Denver
Colorado

Boston
Massachusetts