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Meowtel's Help/FAQ

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For cat parents | For cat sitters

Alerts & Advisories:
COVID-19 Safety Guidance
Winter Weather Guidelines
Account:
How do I become a cat sitter?
How do I maintain my sitter status?
What is the New Sitter Trial Period?
How do I view my public sitter listing?
How do I edit my sitter bio?
How do I edit my sitter address?
How do I edit my sitter photos?
How do I edit my pricing?
How do I edit the services I offer?
How do I edit my qualifications and medical experience?
Can I temporarily deactivate my sitter listing?
How do I set up custom coupon codes and how do they impact my earnings?
Reservation Requests:
How do reservation requests work?
Meet & Greets/Client Care Preparation:
Should I go to a Meet & Greet if the client didn't put in a reservation request?
What's expected of me during the Meet & Greet?
Where can I find the Client's Care Instructions/Forms?
What if the client does not want a Meet & Greet?
Am I allowed to turn down a potential client after the Meet & Greet?
Fit for Service Home Environments
What should I do if the home is messy during the Meet & Greet?
Meet & Greet Notes
What if there are more cats in the client's home than booked on the reservation?
What should I do if a client requests me to let their cat outside?
Are the visits set by default for a particular time?
Payments:
How and when do I get paid?
How does holiday pricing work?
How much is Meowtel’s commission rate?
How are taxes handled?
Can I charge extra for things like parking or giving medication?
Can I charge extra for each cat?
How do I edit my payout information?
Does the discount code apply for the entire reservation or only for the first visit?
Can I accept tips from clients?
What do I do if a client requests to pay me outside of Meowtel?
How do complaints impact my earnings?
During the Reservation:
What is expected of me during each visit?
What does a purrfect client update look like?
Are cats allowed to go outside during visits?
How can I modify an existing reservation?
How should I communicate with clients?
Insurance:
What is covered by the insurance?
Do I have to pay for the insurance as a sitter?
Can I report an incident for an insurance claim as a sitter?
How do I report an incident for a potential insurance claim as a sitter?
Is there a deadline to report an incident for a potential insurance claim?
How will a client making an insurance claim affect me?
Emergencies and Sitter Safety:
How do I cancel a reservation on a client?
What should I do if there is an emergency?
What should I do if I lose a key or get locked out?
What should I do if a cat becomes sick or injured?
What should I do if I cannot find the cat anywhere?
What if I encounter an uncomfortable situation?
What do I do if a client asks to see my ID?
Do you screen customers?
Ratings & Reviews:
How do I leave a review for my client?
How can I increase my sitter rating?
What are Sitter Achievement Badges?
Customer Review Sweepstakes
Community:
Can I refer clients to other sitters?
Do you have a referral bonus for sitters?

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