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Meowtel's Help/FAQ

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For Cat Parents | For Cat Sitters

Account:
How do I maintain my sitter status?
Can I temporarily deactivate my sitter listing?
How do I see my sitter acceptance rate?
How do I view my public sitter profile?
How do I edit my sitter bio?
How do I edit my pricing?
How do I edit the services I offer?
How do I edit my qualifications and medical experience?
How do I edit my payout information?
How do I deactivate my sitter account?
How do I find my referral code?
What is the New Sitter Trial Period?
Payments:
How much is Meowtel’s commission rate?
How and when do I get paid?
How does holiday pricing work?
How are taxes handled?
Can I charge extra for clients who have 4 or more cats?
Can I charge extra for clients who have other pets?
How do I edit my payout information?
Refunds:
How do refunds work if a client modifies the reservation?
How do refunds work if I cancel on a client?
Modifying & Cancelling:
How do refunds work if a client modifies the reservation?
How do I cancel a reservation on a client?
How do refunds work if I cancel on a client?
Insurance:
What is covered by the insurance?
Do I have to pay for the insurance as a sitter?
Can I report an incident for an insurance claim as a sitter?
How can I report an incident for a potential insurance claim as a sitter?
Is there a deadline to report an incident for a potential insurance claim?
How will a client making an insurance claim affect me?
Emergencies and Sitter Safety:
What should I do if there is an emergency?
What should I do if I lose a key or get locked out?
What should I do if a cat becomes sick or injured?
What should I do if I cannot find the cat anywhere?
What if I encounter an uncomfortable situation?
What do I do if a client asks to see my ID?
Meet & Greets:
Should I go to a Meet & Greet if the client didn't put in a reservation request?
Where can I find the Meet & Greet Form?
What if the client does not want a Meet & Greet?
Am I allowed to turn down a potential client after the Meet & Greet?
Will cancelling after a Meet & Greet affect my Sitter Acceptance Rate?
Ratings & Reviews:
How do I leave reviews for my clients?
How can I increase my ratings?
What are Sitter Achievement Badges?

Why Meowtel?

Meowtel is helping every cat and cat parent live their best life! Our vetted and insured cat sitters bring the purrrfect care to you.

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1601 Elm St. Floor 33
Dallas, TX 75201

1-844-MEOWTEL
9am - 6pm CST

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