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Meowtel's Help/FAQ

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For cat parents | For cat sitters

Alerts & Advisories:

Modified Cancellation Policy

Account:

How do I maintain my sitter status?

What is the New Sitter Trial Period?

How do I see my sitter acceptance rate?

How do I view my public sitter listing?

How do I edit my sitter bio?

How do I edit my sitter address?

How do I edit my sitter photos?

How do I edit my pricing?

How do I edit the services I offer?

How do I edit my qualifications and medical experience?

Can I temporarily deactivate my sitter listing?

How do I set up custom coupon codes and how do they impact my earnings?

Meet & Greets/Client Care Preparation:

Should I go to a Meet & Greet if the client didn't put in a reservation request?

Where can I find the Client's Care Instructions/Forms?

What if the client does not want a Meet & Greet?

Am I allowed to turn down a potential client after the Meet & Greet?

Will cancelling after a Meet & Greet affect my Sitter Acceptance Rate?

Fit for Service Home Environments

Meet & Greet Notes

What if there are more cats in the client's home than booked on the reservation?

Are the visits set by default for a particular time?

Payments:

How and when do I get paid?

How does holiday pricing work?

How much is Meowtel’s commission rate?

How are taxes handled?

Can I charge extra for things like parking or giving medication?

Can I charge extra for clients who have 4 or more cats?

Can I charge extra for clients who have other pets?

How do I edit my payout information?

Does the discount code apply for the entire reservation or only for the first visit?

Insurance:

What is covered by the insurance?

Do I have to pay for the insurance as a sitter?

Can I report an incident for an insurance claim as a sitter?

How do I report an incident for a potential insurance claim as a sitter?

Is there a deadline to report an incident for a potential insurance claim?

How will a client making an insurance claim affect me?

Emergencies and Sitter Safety:

How do I cancel a reservation on a client?

What should I do if there is an emergency?

What should I do if I lose a key or get locked out?

What should I do if a cat becomes sick or injured?

What should I do if I cannot find the cat anywhere?

What if I encounter an uncomfortable situation?

What do I do if a client asks to see my ID?

Do you screen customers?

Ratings & Reviews:

How do I leave a review for my client?

How can I increase my sitter rating?

How do complaints impact my rating?

What are Sitter Achievement Badges?

Community:

Can I refer clients to other sitters?

Contact Us

Meowtel Cat Sitting

327 Hayes Street

San Francisco, CA, 94102

1-844-MEOWTEL
8am - 6pm PST

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