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For Cat Parents | For Cat Sitters

Alerts & Advisories:
Modified Cancellation Policy
Account:
How do I maintain my sitter status?
Can I temporarily deactivate my sitter listing?
How do I see my sitter acceptance rate?
How do I view my public sitter profile?
How do I edit my sitter bio?
How do I edit my sitter address?
How do I edit my sitter photos?
How do I edit my pricing?
How do I edit the services I offer?
How do I edit my qualifications and medical experience?
How do I deactivate my sitter account?
How do I find my referral code?
What is the New Sitter Trial Period?
Payments:
How much is Meowtel’s commission rate?
How and when do I get paid?
How does holiday pricing work?
How are taxes handled?
Can I charge extra for things like parking or giving medication?
Can I charge extra for clients who have 4 or more cats?
Can I charge extra for clients who have other pets?
How do I edit my payout information?
Refunds:
How do refunds work if a client modifies the reservation?
How do refunds work if I cancel on a client?
Modifying & Cancelling:
How do refunds work if a client modifies the reservation?
How do I cancel a reservation on a client?
How do refunds work if I cancel on a client?
Insurance:
What is covered by the insurance?
Do I have to pay for the insurance as a sitter?
Can I report an incident for an insurance claim as a sitter?
How can I report an incident for a potential insurance claim as a sitter?
Is there a deadline to report an incident for a potential insurance claim?
How will a client making an insurance claim affect me?
Emergencies and Sitter Safety:
What should I do if there is an emergency?
What should I do if I lose a key or get locked out?
What should I do if a cat becomes sick or injured?
What should I do if I cannot find the cat anywhere?
What if I encounter an uncomfortable situation?
What do I do if a client asks to see my ID?
Do you screen customers?
Meet & Greets/Client Care Preparation:
Should I go to a Meet & Greet if the client didn't put in a reservation request?
Where can I find the Client's Care Instructions/Forms?
What if the client does not want a Meet & Greet?
Am I allowed to turn down a potential client after the Meet & Greet?
Will cancelling after a Meet & Greet affect my Sitter Acceptance Rate?
Fit for Service Home Environments
Meet & Greet Notes
Ratings & Reviews:
How do I leave reviews for my clients?
How can I increase my ratings?
What are Sitter Achievement Badges?
Community:
Can I refer clients to other sitters?

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Meowtel is helping every cat and cat parent live their best life! Our vetted and insured cat sitters bring the purrfect hospitality to you.

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649 Irving St
San Francisco, CA

1-844-MEOWTEL
8am - 6pm PST

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