Meowtel's Help/FAQ

New Sitter Trial Period

What we expect of our sitters in the first 60 days

With great kitties come great responsibilities! You just completed your Sitter Success Call and have entered your 60-day trial period. Here is what is expected of you during this time:

• Respond to 100% of requests within 12 hours of receiving the request. A response includes chatting with the client via the Meowtel messaging system, confirming the request, or declining the request.

• Follow-up with the client via chat within 30 minutes of confirming or declining a request.

  • If you confirm a new client, start coordinating the Meet & Greet.

  • If you decline a client: 1) Provide a reason why; 2) Search for an alternate sitter; and 3) Provide the client with a link to the alternate sitter's profile.

• Log in and update your Availability at least once every 30 days.

Following these three requirements ensures you will be successful as a Meowtel Cat sitter and provide an exceptional experience for our cat parents!

Failure to meet one of these requirements at any point during the 60 days will result in the deactivation of your sitter listing, with or without notice.