Meowtel's Help/FAQ

What should I do if I lose a key or get locked out?

Take the following steps:

1. Contact the cat parent to see if there is a spare key or alternate access point

2. Notify Meowtel by calling/texting 1-844-MEOWTEL or emailing bellhop@meowtel.com

3. Call the nearest locksmith to get a new key made or get the lock replaced Note: Sitters are 100% responsible for calling and paying for the locksmith

4. Once the issue is resolved, inform the client and Meowtel.