Meowtel's Help/FAQ
What should I do if I lose a key or get locked out?
Take the following steps:
Contact the cat parent to see if there is a spare key or alternate access point
Notify Meowtel by calling/texting 1-844-MEOWTEL or emailing [email protected]m
Call the nearest locksmith to get a new key made or get the lock replaced Note: Sitters are 100% responsible for calling and paying for the locksmith
Once the issue is resolved, inform the client and Meowtel.