Meowtel's Help/FAQ

Fit for Service Home Environments

Our sitters reserve the right to cancel a reservation if a home does not meet satisfactory cleanliness or comfort standards. Please contact us immediately after the Meet & Greet if you feel the home is not fit for service so we can cancel the reservation and assist the customer with finding a new sitter.

Below are examples of why a sitter may cancel due to health and comfort concerns while in, or while entering, certain home environments:

1. Excessive cat dander, hair, or dust
2. Excessive litter box/bathroom accidents or cat vomit, particularly in carpeted areas
3. Repulsive odors
4. Pest or parasite infestations
5. Extreme indoor temperatures
6. Point of entry obstructions caused by overgrown vegetation or insect habitats
7. Hoarder homes

We want you to have a purrfect experience and that starts with ensuring our customers' homes are in a clean and comfortable state for when you arrive.