We're Open! 100% satisfaction guarantee on your first Meowtel reservation* -
100% satisfaction guarantee
We are currently accepting reservations and we're committed to connecting you with the most qualified and
loving cat sitters. Please visit our COVID-19 Safety Guidance to learn how we're keeping our community safe. If you are unsatisfied with the sitter you
reserved after completing your first reservation on Meowtel, then we have a 100% money
Allow us to bring the purrfect hospitality to you!
*To be eligible, you must have fully completed your User Profile, Cat Profile(s), and Vet Release Form.
We take all customer complaints very seriously and we will always ask for documentation from both parties to make an objective assessment of what may have occurred during a reservation.
If we find the client's complaint to be substantiated through the documentation, we will systematically assign a permanent 1-star review to your sitter listing. To prevent a customer complaint from being escalated to us, here are some tips:
Excellent customer service comes down to communication. Always let the client know what's going on, if you're running late, and be detailed in each of your visit's updates.
Proactively schedule Meet & Greets with new clients by offering them a few dates and times that work for you.
Follow the client's instructions to a T and take lots of photos and videos to prove you're following exactly what they asked for!
Never, ever let a kitty go outside. They can get spooked and run off in the blink of an eye, resulting in a very stressful situation for everyone.
Leave the client's home just as clean or cleaner than you found it. Tidy up on the final visit which might include sweeping/vacuuming the litter area and taking out the trash.