How do Reservation Requests work?
Reservation requests are always initiated by the client and you'll receive a push notification through the Meowtel app, an email, and a SMS regarding the reservation request.
Sitters have 12-24 hours to take action on each request. Depending on the time of day when the reservation request is made, you will have 12-24 hours to either accept or decline the request. If no action is taken on the request, it will auto-cancel. We cannot reinstate the request for you if it auto-cancels; you will have to chat with the client that you let the request lapse and they will need to re-book you again.
If you let too many requests auto-cancel, your sitter listing will be suspended. We will always notify you via email if the status of your sitter listing changes.
Effective December 1, 2021:
- On your third suspension due to auto-canceled requests, your sitter account will be permanently terminated. Quick communication is critical on Meowtel and failing to follow-up with clients in a timely manner is unacceptable. You will be given two chances to improve your track record of responding to requests within 12-24 hours. On your third suspension, we will email you to inform you of your account's termination.
Even if you have questions for the client before confirming a request, the best course of action is to confirm it. If for some reason expectations don't align once you have had a chance to discuss care logistics with the client, please contact us and we will cancel the reservation without any penalties.