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Our Most Common Questions
Customers may cancel within 24 hours of making their reservation and receive a 100% refund and the sitter
will not receive any earnings. After the first 24 hours, the following cancellation rules apply:
Customers will receive a 100% refund to their Gift Card Balance if they cancel anytime up to 48 hours before the start date of the reservation and the sitter will not receive any earnings.
Customers will receive a 50% refund and the sitter will earn 50% of their planned earnings if the customer cancels between 24-48 hours of the start of the reservation.
No refund will be issued within 24 hours of the reservation and the sitter will keep 100% of their planned earnings.
We have a 100% Satisfaction Guarantee
If you are not fully satisfied with your sitter after the Meet & Greet or during the reservation, please call 1-844-636-9835 so we can help you re-book with a new sitter to ensure we can deliver on our purrfect hospitality promise.
After you put in a reservation request, you may start setting up your free Meet & Greet by chatting with
your sitter via the
Meowtel Inbox or clicking the
Chat with Sitter button in your
screen. We recommend proposing 2-3 time slots that will work for you so your sitter can quickly
cross-check their calendar.
The Meet & Greet is a 15-30 minute meeting with your sitter to help you, your cats, and your sitter get acquainted with each other. It is the best way to make sure your sitter will be the purrfect fit and establish trust between both parties before the reservation takes place.
At the Meet & Greet, please provide your sitter with a copy of your key(s) so they do not have to make another trip to your home to pick it up.
If you are not 100% satisfied with your sitter after the Meet & Greet, we will make it right with our Meowtel Satisfaction Guarantee. Just let us know, and we will cancel your reservation and issue a full refund back to your original payment method.
When the reservation ends, go to your My Reservations screen, click on "Details" on the reservation card, and then, click the button that says "Leave Sitter Review".
When the reservation ends, go to your My Reservations screen, click on "Details" on the reservation card, and then, click the button that says "Send Sitter a Tip" and choose the desired amount you would like to tip your sitter. Your sitter always keeps 100% of the tip!
We have a thorough vetting and approval process which typically takes 7-10 business days to complete. The
more complete your sitter listing is, the higher your chances are of being approved.
It's free to submit your sitter listing and our process consists of 6 steps:
- Create your Meowtel account
- Showcase your cat experience & knowledge
- We'll contact your references and conduct a background check paid for by Meowtel
- Demonstrate you're ready to conduct reservations
- Complete your Sitter Activation Call with a Meowtel team member
- Open up your sitter availability and get meowin'!
The primary communication method for all sitter application updates is via email. Please ensure communications from Meowtel do not end up in your spam folder so that you do not miss any important notices.