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Proud to be nationally accredited by the Better Business Bureau (BBB). Meowtel is the #1 cat sitting app and we're committed to helping every cat and cat parent live their best life.
Frequently Asked Questions
Customers may cancel within 24 hours of making their reservation and receive a 100% refund and the sitter will not receive any earnings. After the first 24 hours, the following cancellation rules apply:
Customers will receive a 100% refund to their Gift Card Balance if they cancel anytime up to 48 hours before the start date of the reservation and the sitter will not receive any earnings.
Customers will receive a 50% refund and the sitter will earn 50% of their planned earnings if the customer cancels between 24-48 hours of the start of the reservation.
No refund will be issued within 24 hours of the reservation and the sitter will keep 100% of their planned earnings.
We have a 100% Satisfaction Guarantee
If you are not fully satisfied with your sitter after the Meet & Greet or during the reservation, please call 1-844-636-9835 so we can help you re-book with a new sitter to ensure we can deliver on our purrfect hospitality promise.
After you put in a reservation request, you may start setting up your free Meet & Greet by chatting with
your sitter via the
Meowtel Inbox or clicking the
Chat with Sitter button in your
screen. We recommend proposing 2-3 time slots that will work for you so your sitter can quickly
cross-check their calendar.
The Meet & Greet is a 15-30 minute meeting with your sitter to help you, your cats, and your sitter get acquainted with each other. It is the best way to make sure your sitter will be the purrfect fit and establish trust between both parties before the reservation takes place.
At the Meet & Greet, please provide your sitter with a copy of your key(s) so they do not have to make another trip to your home to pick it up.
If you are not 100% satisfied with your sitter after the Meet & Greet, we will make it right with our Meowtel Satisfaction Guarantee. Just let us know, and we will cancel your reservation and issue a full refund back to your original payment method.
Click the button and choose the desired amount you would like to tip your sitter. Your sitter always keep 100% of the tip!