Talk to Humans
(or a cat if you're lucky)
Help & FAQ
Most Popular Questions
What should I do if a cat becomes sick or injured?
What should I do if I lose a key or get locked out?
What do clients expect of me during the Meet & Greet?
How do I cancel a reservation on a client?
What if the client does not want a Meet & Greet?
Can I refer clients to other sitters?
How do I edit the services I offer?
How much does Meowtel cost?
Does Meowtel charge by the number of cats?
What services does Meowtel offer?
COVID-19 Safety Guidance
What is a Service Zone?
How do I apply my coupon code?
Sitter Achievement Badges
Guidelines on Notes
What do I do if a client asks to see my ID?
What should I do if there is an emergency?
Is there a deadline to report an incident for a potential insurance claim?
How can I report an incident for a potential insurance claim as a sitter?
How do I edit my payout information?
For Cat Sitters
For Cat Parents
Alerts & Advisories
Meet & Greets/Client Care Preparation
During the Reservation
Emergencies and Sitter Safety
Ratings & Reviews
Modifying, Cancelling, & Refunds
Frequently Asked Questions