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Meowtel proudly offers premium insurance coverage for your beloved kitties, the property at the address listed on the reservation, and our independently-contracted sitters. Click here for more information on the insurance requirements and coverage.

We have a Trust & Insurance/Platform fee of 8.25% rounded up to the nearest $0.25, on a per-visit level, on every reservation so your cats and your property are covered in the unlikely event that things don't go as planned. You will be charged this fee regardless of whether you meet our insurance requirements or do not want the coverage.

No. Because Meowtel wants the best for you and your cats, the insurance is always included when you make a reservation, given that the requirements are met.

Yes. ALL of the following must be met:

• Your reservation must be eligible for the Meowtel Promise
• Vet Release Form and My Cats section are correctly and fully completed on Meowtel
• All cats are listed in My Cats and are also listed on the reservation
• The reservation is confirmed and paid for through Meowtel

Note: Being a cat-centric platform, Meowtel can only guarantee that our sitters are qualified with cats. Therefore, we do not insure pets other than cats.

Note: An incident that may be eligible for an insurance claim or our service guarantee must be reported during the reservation or within 72 hours of the reservation's completion.

Please reference our Premium Insurance page for full details.

Note: An incident that may be eligible for an insurance claim or our service guarantee must be reported during the reservation or within 72 hours of the reservation's completion.

No. Being a cat-centric platform, Meowtel can only guarantee that our sitters are qualified with cats. Therefore, we do not insure any pets other than cats.

Please email [email protected] or call/text us at 1-844-MEOWTEL for assistance. To be considered, the incident needs to be reported during the reservation or within 72 hours of the reservation's end date, and the reservation needs to be covered by the Meowtel Promise.

A $250 deductible* per incident, payable by the Sitter for injury to the Customer’s cat or by the Customer for injury to the Sitter caused by the Customer’s cat. Requests for coverage that do not exceed $250 will not trigger any Meowtel Insurance coverage.

All claims are subject to Meowtel Insurance provider’s acceptance and approval and the terms and conditions of our insurance policy. We are not responsible for any denials of claims by our insurance provider.

*[deductible]: A deductible is the amount of money an insurance company has you pay before they cover the rest of the cost.

Yes - the sooner we are made aware of an issue, the better assistance we can provide! We require that any incident be reported during the reservation or within 72 hours of the reservation's end date.*

Contacting us after this time period will result in very limited assistance. If you are prolonging an issue to attempt an insurance claim, your Meowtel account will be deactivated.

*Only eligible reservations qualify for the Meowtel Promise.

If your reservation qualifies for the Meowtel Promise, these are the steps we ask sitters to follow in emergency situations:

• Contact the cat parent (you!)

• Notify Meowtel by calling/texting 844-MEOWTEL (1-844-636-9835) or emailing [email protected]

• Keep the cat parent and Meowtel updated with the course of action and outcome

We highly recommend completing the Vet Release Form in case of emergencies. This form authorizes your sitter to take your kitty to the vet in emergency situations.

In the rare event that your Meowtel cat sitter is unable to complete their scheduled visit due to illness or an emergency of their own, we will reach out to other Meowtel sitters to find backup care for your kitties, and will share their listings with you for approval.

If your reservation does not qualify for the Meowtel Promise, support is not available in emergency situations, and we would suggest handling the matter with your sitter directly.