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When logged into your Meowtel account, go to My Cats. Here you can click on “Add more cats” on our website, or “Add a cat” in our mobile app, to ensure each cat is included, along with their pertinent care instructions.

If your reservation qualifies for The Meowtel Promise, only the cats listed on the reservation are guaranteed care, as well as covered by insurance. To ensure proper coverage, please list all cats in your home in your account and include them in your reservation. If a sitter arrives and finds unlisted cats, they will contact us to update the reservation, and we will follow up with you for confirmation.

Your cats’ profiles should include important details such as medication administration directions (including dosages and timing), feeding instructions, vaccination dates, and personality traits. The more information you provide, the better prepared your sitter will be in providing your cat(s) with the absolute best care while you’re away.

Prior to your reservation, please complete the Vet Release Form. This form allows your sitter to obtain veterinary care for your cat(s) in case of a medical emergency. Your sitter will provide a copy to your designated veterinarian to authorize emergency care if necessary. If you do not have a primary veterinarian, please indicate a preferred animal hospital or clinic near your home. We also recommend that you give your vet this completed form prior to your Meowtel reservation. In addition, you may wish to leave an authorized credit card with their office to keep on file in case emergency medical care is needed.

Please note, without a completed Vet Release Form, Meowtel sitters cannot legally transport your cat(s) for medical care.

We understand if you don't have your cat's vaccination records available right now. Just do your best to fill out the information as thoroughly as possible. You can always update this section later to ensure your sitter can provide the best care.

Once logged into your Meowtel account, head to your Reservations screen. Here you will have the ability to view all completed, canceled, in-progress and upcoming reservations. You can also modify or cancel an upcoming reservation.

While logged into your Meowtel account, you may update your home address on the My Information screen, making sure to select “Save my profile” at the bottom of the page.

Before booking a reservation, please ensure your home address, phone number, and email are up to date. Your contact information must be accurate to access your account and communicate with your sitter. A correct home address, including applicable unit or apt number, is imperative so your sitter can locate your home in a timely manner and provide essential care to your cat(s).

Log in to your Meowtel account, and you will see your Payment Methods screen. Here you may add, edit, or remove a payment method.

We’re sad to see you leave! To deactivate, please sign in to your Meowtel account. Scroll to the bottom and click on Deactivate/Delete account.

Please note: This process is for cat parent accounts only. If you’re a Meowtel cat sitter wishing to deactivate your account, please visit this page for more details, and/or send us an email at [email protected].

It’s free and easy to create a Meowtel cat parent profile. Once you have set up your profile, you can book a vetted and reliable Meowtel cat sitter in your area, as well as correspond with them directly through the Meowtel Inbox! 

1. Create your Meowtel Account here.
2. Follow the prompts to enter all relevant and necessary information, including your name, email address, phone number, and zip code.
3. Next, upload a photo of you, your cat(s), and/or all of you together so your Meowtel sitter can get to know you and your precious feline(s). We also encourage you to tell us a little bit about yourself on your Account page.
4. Be sure to complete a profile for each of your cats under My Cats. Please be as thorough as possible so that Meowtel sitters will best understand your needs and expectations. There are fields for Feeding Instructions, Food Allergies, Medications, Medical Conditions, Favorite Toys, Litter Care, and more.
5. Please remember to fill out the Vet Release Form. This is very helpful in case of emergencies.
6. Provide useful information and any special instructions regarding your home under My Home.



Book a vetted Meowtel cat sitter in your area and get meowin’!

Once logged into your account on the website, click on View Profile in the left hand menu. Here you will be able to view all cat care information provided to your Meowtel sitter.

Note: This option is only available on our website, not on our app. The information is only visible to your Meowtel cat sitter after your reservation has been confirmed.

While logged into your Meowtel account on our website, you may upload or edit your profile photo on your My Information screen. On our Meowtel app, you can do this from the My Photos screen under the Menu tab.

Photos of your kitties can be uploaded on their individual profiles on the My Cats screen on both our app and website. 

It’s very important to provide photos before your Meet & Greet and reservation begins. A profile photo helps your sitter confirm that they’re meeting the correct person, and photos of your kitties ensure that care is provided to the correct cats. (This is especially important in multi-cat households where cats might require different medications, diets, etc.) Please don’t skip this step!

The Meowtel Chat is the safest and most convenient way to communicate with your sitter. Keeping all messages within the platform ensures that important details are safely stored and easily accessible, helps protect your privacy, and allows Meowtel to assist in case of any disputes, emergencies, or concerns.

Using the Meowtel Chat ensures transparency, security, and proper documentation of all conversations. As a cat parent, this protects you by maintaining a clear record of agreements, instructions, and updates regarding your cat’s care. It also ensures that Meowtel can provide support if any issues arise, giving you peace of mind.

If you communicated with your sitter outside the Meowtel Chat, our ability to investigate may be limited. We will need any relevant documentation, such as screenshots, screen recordings, or call logs, to assess the situation as thoroughly as possible.

We have a thorough vetting and approval process which typically takes 7-10 business days to complete. It's free to submit your Meowtel sitter listing, and our process consists of the following steps:

1. Check if we're accepting listing submissions in your area by entering your zip code in the Become a Sitter page
2. Create your Meowtel account
3. Download the Meowtel app and start the application process by showcasing your cat experience and knowledge
4. Create your sitter listing and upload your profile photo
5. Set up your availability and coverage
6. We'll contact your professional references and conduct a background check paid for by Meowtel. Both of these must be successful for approval
7. Final Interview: Demonstrate you're ready to conduct reservations through a video interview with a Meowtel team member

The primary communication method for all sitter application updates is via email. Please ensure communications from Meowtel do not end up in your spam folder so that you do not miss any important notices.

You can update your notification preferences right from the Meowtel app. Open the app and tap on the Menu > Notification Preferences. Toggle on or off the types of notifications you'd like to receive (email, push, and SMS). You can also update your notification preferences if you're using your web browser by going to your Menu > Notifications.

Make sure your device settings also allow notifications from Meowtel to ensure nothing gets missed!

There could be a few reasons why you aren’t receiving notifications. First, open the Meowtel app and go to your Menu > Notifications to make sure your in-app notification preferences are enabled. Then, check the following:

1. Push Notifications

1. Make sure notifications are enabled for Meowtel in both the app and your device settings.
2. Check that features like Do Not Disturb (DND) or Silent Mode aren’t blocking alerts.

2. Text Messages

1. Confirm your phone number is correct in your profile.
2. Ensure SMS is not disabled or blocked (e.g., Airplane Mode or SMS restrictions).
3. Text START to (888) 703-6369 to re-opt into SMS alerts, then try again in 5–10 minutes.

3. Email Notifications

1. Check your spam or promotions folder.
2. Add @meowtel.com to your email’s safe sender list.

Still not getting your alerts? Reach out to our support team at [email protected] or 844-636-9835 —we’re happy to help!

If you haven’t received your code, try these steps to get logged in:

1. Switch your verification method:

1. If you're logging in with your phone number, try switching to email, or vice versa.

2. For SMS codes when logging in with your phone number:

1. Make sure your phone number is correct in your profile.
2. Ensure Airplane Mode, Do Not Disturb, or similar settings aren’t blocking texts.
3. Text START to (888) 703-6369 to re-opt into SMS alerts, then try again in 5–10 minutes.
4. Verify that notifications are enabled in both the Meowtel app (Menu > Notifications) and your phone’s system settings.

3. For email codes when logging in with your email address:

1. Check your spam or promotions folder.
2. Add @meowtel.com to your email contacts to prevent filtering.

Still stuck? Don’t worry, reach out to our support team at [email protected] or 844-636-9835 and we’ll help you troubleshoot!