The Meowtel
Promise
The Meowtel Promise Ensures a Safe & Trusted Experience
Every reservation booked and paid for on Meowtel at a rate of $20 or above per visit, inclusive of sitter discounts and holiday surcharges, qualifies for the benefits of our Promise. See the full Terms.
| Benefit | Meowtel Promise Reservations | Ineligible Reservations |
|---|---|---|
| Email Support | Within 24 hours | Within 48 hours |
| Phone Support During standard business hours of 8am-6pm PT | Within 2 hours | Within 48 hours |
| SMS Support During standard business hours of 8am-6pm PT | Within 2 hours | Within 48 hours |
| Insurance Coverage | ✅ | ❌ |
| 100% Satisfaction Guarantee | ✅ | ❌ |
| Complaint/Claims Support | ✅ | ❌ |
| Emergency Assistance | ✅ | ❌ |
| Lockout Assistance | ✅ | ❌ |
| Cat Emergency Assistance | ✅ | ❌ |
