The Meowtel
Promise
The Meowtel Promise Ensures a Safe & Trusted Experience
Every reservation booked and paid for on Meowtel at a rate of $20 or above per visit, inclusive of sitter discounts and holiday surcharges, qualifies for the benefits of our Promise. See the full Terms.
| Benefit | Meowtel Promise Reservations | Ineligible Reservations |
|---|---|---|
| Email Support | Within 24 hours | Within 48 hours |
| Phone Support During standard business hours of 8am-6pm PT | Within 2 hours | Within 48 hours |
| SMS Support During standard business hours of 8am-6pm PT | Within 2 hours | Within 48 hours |
| Meowtel Protection Plan Coverage | ✅ | ❌ |
| Love your sitter after the free Meet & Greet or your money back | ✅ | ❌ |
| Complaint/Claims Support | ✅ | ❌ |
| Emergency Assistance | ✅ | ❌ |
| Lockout Assistance | ✅ | ❌ |
| Cat Emergency Assistance | ✅ | ❌ |
Meowtel's Protection Plan
Meowtel's Protection Plan
We are proud to provide each of our independently-contracted Meowtel cat sitters with the full benefits of our Meowtel Promise on eligible reservations where each visit is at or above $20, inclusive of sitter discounts and holiday surcharges. Your cat(s) will automatically be covered under our Meowtel Protection Plan in the event that things don't go as planned when you book and pay for a Meowtel Promise reservation through the app.
Last updated: December 9, 2025
Your Peace of Mind Is Our Priority
Welcome to the Meowtel Protection Plan! We understand that trusting someone with your beloved cat(s) and home is a big decision. That's why we've created this protection plan - to give both Cat Parents and Sitters peace of mind during every reservation.
What The Meowtel Protection Plan Covers
The Meowtel Protection Plan is designed to protect you during qualifying reservations booked through our platform. Here's what's covered:
FOR CAT PARENTS:
- Property Damage: Up to $10,000 for accidental damage to your home or belongings caused by a Sitter during a reservation
- Property Theft: Coverage for stolen items if a Sitter is responsible
- Veterinary Care: Eligible vet expenses if your cat is injured due to verified Sitter negligence
FOR SITTERS:
- Support during incidents with built-in investigation process
- Clear guidelines for responsibilities and coverage
- Protection when following Meowtel's best practices
Special Circumstances
Plan coverage will be completely void in any of these special circumstances:
- Any reservation that includes any indoor/outdoor cat, outdoor cats, or feral cats. We do not guarantee the safety or well-being of any cat that is allowed outside the home and booked on a Meowtel reservation.
- Any reservation where an individual other than the Customer or Sitter has access to and enters the Customer's home. For example, a housekeeper or a friend helping with the cats.
- Any reservation where a Sitter brings a third party or minor child into the Customer's home.
- Any reservation where a Sitter or Customer relinquishes care, custody, or control of a cat to a third party during the reservation period.
- Any reservation where the damage, injury, or loss claims arose, in whole or in part, from conduct from a claimant that violates the Meowtel Standard Terms and Conditions.
Policy Limits, Deductibles, and Financial Terms
- This Plan is NOT a substitute for other policies. It only applies to the extent the damages are not recoverable under any other applicable insurance policy of the claimant (including, without limitation: (i) property insurance like homeowner's/renter's for damages to the Customer's home, (ii) pet insurance for any damage to a cat). This Plan provides SECONDARY coverage.
- Claimants are required to disclose any other applicable insurance coverage at the time of claim submission. Meowtel reserves the right to: (i) require written confirmation from claimants' primary insurers showing coverage denial or claimed amounts; (ii) coordinate benefits with primary coverage to ensure no double compensation; (iii) withhold Plan benefits to the extent claimant receives compensation from other sources for the same loss; (iv) deny claims where claimant submits false or materially misleading information about other insurance; (v) take any further actions it deems necessary on the basis of the breach of this provision. The Plan shall have a $10,000 MAXIMUM limit per occurrence (“Plan Limit”). This is the absolute maximum Meowtel will pay for any single incident, regardless of the number of claims or claimants.
- A $500 DEDUCTIBLE per incident, payable by the Sitter, applies to ALL claims submitted under this Plan, including for injury or harm to the Customer's cat(s), for property damage, or for property theft.
- Eligible veterinary expenses arising from sudden injury directly caused by a Sitter's verified negligence fall under the $10,000 Plan Limit and are subject to the $500 sitter-paid deductible.
- Claims for incidents resulting in verified losses valued at $500 or more are subject to the $10,000 Plan Limit and the $500 Sitter-paid deductible as described above.
- The policy limits set forth above represent the absolute maximum liability of Meowtel to Customers and/or Sitters in connection with any single reservation under this Plan.
- Meowtel may, at its sole discretion, provide refunds or adjustments to reservation fees as a customer service resolution. Such actions are not admissions of Plan coverage, do not establish eligibility under this Plan, and do not alter any coverage determinations.
Eligibility Requirements
- In order to qualify to receive Plan benefits with respect to a specific Cat Sitting booking, the booking must be booked and paid for through Meowtel. Additionally, the Cat Sitting Fee, net of any sitter discounts or promotional coupons, for that booking must be at least $20 (the “Minimum Threshold”) for every visit listed on the Cat Sitting booking. For example, if a visit rate is set to $22 and a 25% sitter coupon brings the per-visit rate to $16.50, this Cat Sitting booking will not qualify for Plan benefits. Meowtel may update from time to time the Minimum Threshold at its sole discretion by updating these Insurance Terms.
- Per our Terms, all communication between Users must be done through the Platform. The Meowtel chat room between both parties will be used as our primary documentation method to investigate any claim, so it is in both parties' best interest to keep all communication on Meowtel.
- To be eligible for Plan benefits, the Customer’s Meowtel account must be complete at the time the reservation begins, including “My Cats” details and instructions for each cat listed on the reservation, “My Home” instructions for the reservation location, and a completed Vet Release Form. If required information is missing or inaccurate, Meowtel’s ability to investigate an incident or assess negligence may be limited and Plan benefits may be denied.
- YOU SHALL NOT BE ELIGIBLE FOR PLAN BENEFITS IF YOU USE OUR SERVICES FRAUDULENTLY OR FOR THE SOLE PURPOSE OF BENEFITTING FROM THIS PLAN. ANY VIOLATION OF THIS PROVISION CONSTITUTES FRAUD AND IS CRIMINALLY PUNISHABLE. IN ADDITION TO TERMINATING YOUR ACCESS TO THE PLATFORM, MEOWTEL RESERVES THE RIGHT TO TAKE ANY LEGAL ACTION AVAILABLE.