Meow! How Can We Help?

Download and open the Meowtel App

1. Visit the Meowtel website or download the Meowtel App via Google Play Store or App Store, and open the app once it is installed on your device.

Log in to your Meowtel account

1. Log in to your Meowtel account using your phone number or email address on Meowtel.com or the Meowtel App.

Click the “Search” button

1. Once logged in, click the “Search” button at the lower left of your Meowtel App.

Start your sitter search

1. Use your zip code to browse local, background-checked sitters.

View sitter profiles

1. Click on a sitter’s photo to view their full bio, specialized skills (such as medication experience), and verified reviews from other cat parents.

Scroll down and connect

1. While viewing the sitter’s profile page, scroll down past the sitter's availability calendar. You will see a banner titled "Communicate & Pay Through Meowtel". Within this banner, click the button that says "Contact [Sitter Name]".

Send a message

1. You can start by introducing yourself and your cat(s), share any care preferences, and ask any initial questions you may have.

1. A confirmed reservation is required prior to scheduling and conducting a Meet & Greet with your sitter.
2. Meowtel's Terms of Service prohibit arranging off-platform payments. Reservations initiated through the Meowtel platform must be paid for through the platform. Completing payment outside of Meowtel for a platform-initiated reservation may result in account deactivation in accordance with our Terms of Service.
3. If you have any questions or need assistance, please reach out to our support team at 844-MEOWTEL (1-844-636-9835) or via email at [email protected].

Here are some suggestions:

• If you need the sitter to be at your home at a specific time: Ask if the sitter is available during that time
• If you have pets that are not cats: Inform the sitter of these pets and ask if they are comfortable taking care of them
• If you have a cat with special needs (requires injections, senior cat, etc): Inform the sitter of these needs and ask the sitter if they are comfortable taking care of them

Note: Sitters on the Meowtel platform do not charge per cat; all visits are booked based on length of time.

There are over 25 Sitter Achievement Badges for sitters on Meowtel to unlock! Sitters can display one badge from each category, except for the Top Sitter badges (Top 10% or higher), which are awarded based on booking history and reviews in any specific calendar year. Badge categories include:

Tenure as a Sitter on Meowtel

1. 1 year
2. 2 years
3. 3 years
4. 4 years
5. 5+ years

Reservations Completed

1. 1 reservation
2. 3 reservations
3. 5 reservations
4. 10 reservations
5. 20 reservations
6. 50 reservations
7. 100 reservations
8. 250 reservations
9. 500 reservations
10. 1000 reservations

Top Sitters Each Year (Top 1%, Top 5%, Top 10%)

1. 2020
2. 2021
3. 2022
4. 2023
5. 2024

Activity on Meowtel

1. Last Active Today
2. Active in the Last Week

Other Badges:

1. Background-checked - Sitter has completed an Onboarding & Background check process
2. Quick Response Time
3. Rare Find
4. Offers a Client Coupon
5. Can Give Injections

Download and open the Meowtel App

1. Visit the Meowtel website or download the Meowtel App via Google Play Store or App Store, and open the app once it is installed on your device.

Log in to your Meowtel account

1. Log in to your Meowtel account using your phone number or email address on Meowtel.com or the Meowtel App.

Click the “Search” button

1. Start your search for cat sitters by clicking on the “Search” button at the lower left of the Meowtel App

Select your dates

1. Select the dates that you wish to reserve a cat sitter and click “Search For Cat Sitters”

Narrow down your search

1. You can also narrow down your sitter search by using Filters. Just tap the funnel icon at the top right of your screen, then select your preferences, such as visit duration or medication administration experience, and click “Show sitters” to update the list.

1. You can also sort the list of available sitters by tapping the Sort icon. From there, you can sort by Most Relevant, Price, Reviews, or Distance to see which sitters are closest to your home.

1. Sitters on the Meowtel platform are independent service providers, and have a variety of schedules. You are welcome to message a sitter to confirm their availability before completing a reservation request.
2. If you have any questions or need assistance, please reach out to our support team at 844-MEOWTEL (1-844-636-9835) or via email at [email protected].