Meow! How Can We Help?

Vaccinations are not required to book on Meowtel. Most sitters on the platform do not require vaccinations, but you can always confirm with your sitter if needed.

1. Begin your search for a sitter here.
2. Once you have found a sitter you'd like to book with, click on Book Now from your chosen sitter's listing. (Be sure to review their schedule constraints and any advance notice requirements.)
3. Confirm your address (where the reservation will take place), and ensure your cat(s) are added to the reservation. Please note that only the cats included on the reservation will be eligible for care.
4. Add your cat(s) to the reservation. Please note that only the cats included on the reservation will be eligible for care.
5. Select the date(s) needed, the calendar will show you the dates when the sitter offers drop-in visits and/or overnight stays.
6. On the "Select Preferences" screen, click on the Edit button on each date to choose the number of visits you need, your time preference, and the duration for each visit. You can only select from the options that the sitter offers. You can also enter an introductory message here, or mention any specific medication requirements or specific visitation times requested.
7. If the sitter provided you with a coupon code, please remember to enter it on the Review Your Reservation screen. Coupon codes cannot be applied after the reservation has been submitted.
8. Enter your payment information, and confirm your reservation request! A hold will be placed on your credit card at this time.
9. Once your sitter has accepted your request, your card will be charged. Your sitter may then contact you to schedule a Meet & Greet!

Yes! After you've selected your dates, you will be able to choose the number of visits you need, your time preference, and the duration for each visit by clicking on the edit button on each date on the "Select Preferences" page. You can select up to 4 visits in one day (morning, midday, evening & overnight stay). You can only select from the options that the sitter offers and is available for.

Most sitters respond within minutes, yet please be patient, as all sitters on Meowtel are independent service providers and have a variety of schedules. Some provide cat sitting services full-time, while others may have an office job during the day, and take care of beloved kitty clients during their personal time.

Every sitter has 24 hours to either accept or decline a reservation request once it is received. If they do not take action within that time span or if they decline your request, your reservation request will be canceled, and the temporary pending charge on your credit card will be released. You're then welcome to submit a new reservation request to a different sitter.

Cat sitters on Meowtel are committed to providing you and your cat(s) with great care. To ensure that your cat sitter's time is respected, we encourage cat parents on Meowtel to supply all pertinent information needed so sitters can perform their services as su-purr-bly as possible.

The following tips will help solidify your status as a "purrfect client":

1. Be as complete and thorough with your expectations and directions as possible. Please complete all sections of your profile including My Cats and My Home.
2. Complete your Vet Release Form. This form authorizes your sitter to take your kitty to the vet in an emergency situation.
3. If your sitter has questions or concerns, please know they may require responsiveness (especially if their concern is urgent in nature). If there are any alternate contacts or additional ways to reach you while you are away, please share them with your sitter before the reservation begins.
4. Please alert your sitter in advance if you will potentially be unreachable for any portion of time during the reservation. Some examples include when you may have limited internet/phone access, if you are staying off-the-grid or at remote destinations, long distance air/sea travel, etc.
5. Please review our Fit for Service Home Environments policy to ensure that your reservation meets these standards. Sitters on Meowtel may choose to cancel a reservation at any time if the home they are visiting is not fit for service due to pest infestations, extreme temperatures, hoarding situations, aggressive cat behavior, illegal substances or drug paraphernalia in the home, unannounced home dwellers or visitors, etc.
6. Your sitter on Meowtel could have their listing removed if you agree to pay them outside of the Meowtel platform or schedule any visits without a reservation. Please also note that services outside of what is supported on the Meowtel platform (such as dog walking, grooming, etc.) are not covered by the Meowtel Guarantee.

There are circumstances when Meowtel may deactivate a cat parent's account, such as:

1. Breach of terms
2. Home environment is unfit for service
3. Harassment or inappropriate conduct
4. Sitter complaints or escalations
5. Multiple reports of lack of communication/unresponsiveness

The following services and items are not supported on the Meowtel platform:

1. Other pet-sitting platforms
2. Boarding, kenneling, grooming, nail trimming, or any other service not supported on the platform
3. Social media handles
4. Promotion of other products or services
5. Scheduled veterinary visits
6. Dog walking or other services unrelated to cat sitting



Please reach out to Meowtel if you have any concerns regarding the above. We are happy to clarify any questions you may have.

The Meowtel Promise is our commitment to giving both cat parents and sitters peace of mind. Every reservation booked through our platform is backed by the Meowtel Promise, which includes:

• Real humans to help before, during, and after your reservation
• A network of background-checked cat sitters with reviews from other cat parents
• The opportunity to receive visit updates and photos or videos from your sitter
• The Meowtel Guarantee: Up to $10,000 in reimbursement for eligible vet care or accidental damage to your home (see Meowtel Guarantee Terms for details)

For more information, visit our Meowtel Promise page.

When submitting a reservation request, you have the ability to select your preferred visit time (morning, midday, evening, anytime), which corresponds to the following timeframes:

1. Morning Visits: 6am - 12pm
2. Midday Visits: 12pm - 4pm
3. Evening Visits: 4pm - 10pm
4. Anytime Visits: 6am - 10pm

If you have specific timing requirements for your sitter's visit(s), please be sure to communicate these clearly before the reservation begins.

We strongly recommend making separate reservations if there will be more than three days between visits from your sitter. This provides greater flexibility if you need to modify or cancel your plans.

For example, if you have trips planned for two separate weekends in the same month, instead of booking one reservation with several days between visits, it's better to book separate reservations for each weekend. This way, our 48-hour cancellation policy and cutoff for booking modifications will apply to each reservation separately, rather than just one, providing you with more flexibility if you need to make modifications to your reservation(s).

It's never too early to start planning. Many sitters on Meowtel open their calendars two to three months in advance, with some even offering availability up to a year in advance! Keep in mind, sitters get booked up quickly ahead of holidays and big travel months.

If your travel plans change before you leave, you can submit necessary modification requests directly to your sitter. For more details, see our cancellation policy here.