Meow! How Can We Help?

Vaccinations are not required to book an in-home Meowtel cat sitter.

1. Begin your search for a sitter here.
2. Once you have found a sitter you’d like to book with, click on Book Now from your chosen sitter’s listing. (Be sure to review their schedule constraints and any advance notice requirements.)
3. Confirm your address (where the reservation will take place), and ensure your cat(s) are added to the reservation. Please note that only the cats included on the reservation will be guaranteed care and covered by our insurance.*
4. Add your cat(s) to the reservation. Please note that only the cats included on the reservation will be guaranteed care and covered by our insurance.*
5. Select the date(s) needed, the calendar will show you the dates when the sitter offers drop-in visits and/or overnight stays.
6. On the “Select Preferences” screen, click on the Edit button on each date to choose the number of visits you need, your time preference, and the duration for each visit. You can only select from the options that the sitter offers. You can also enter an introductory message here, or mention any specific medication requirements or specific visitation times requested.
7. If the sitter provided you with a coupon code, please remember to enter it on the Review Your Reservation screen. Coupon codes cannot be applied after the reservation has been submitted.
8. Enter your payment information, and confirm your reservation request! A hold will be placed on your credit card at this time.
9. Once your sitter has accepted your request, your card will be charged. Your sitter will then contact you to schedule your complimentary Meet & Greet!

*Only eligible reservations qualify for the Meowtel Promise.

Yes! After you’ve selected your dates, you will be able to choose the number of visits you need, your time preference, and the duration for each visit by clicking on the edit button on each date on the “Select Preferences” page. You can select up to 4 visits in one day (morning, midday, evening & overnight stay). You can only select from the options that the sitter offers and is available for.

Most sitters respond within minutes, yet please be patient, as all Meowtel sitters are independent contractors and have a variety of schedules. Some fulfill cat sitting duties full-time, while others may have an office job during the day, and take care of beloved kitty clients during their personal time.

Every sitter has 24 hours to either accept or decline a reservation request once it is received. If they do not take action within that time span or if they decline your request, your reservation request will be canceled, and the temporary pending charge on your credit card will be released. You’re then welcome to submit a new reservation request to a different sitter.

Meowtel cat sitters are committed to providing you and your cat(s) with superior care. To ensure that your cat sitter’s time is respected, we encourage Meowtel cat parents to supply all pertinent information needed so Meowtel sitters can perform their services as su-purr-bly as possible.

The following tips will help solidify your status as a “purrfect client”:

1. Be as complete and thorough with your expectations and directions as possible. Please complete all sections of your profile including My Cats and My Home.
2. Complete your Vet Release Form. This form authorizes your sitter to take your kitty to the vet in an emergency situation.
3. If your sitter has questions or concerns, please know they may require responsiveness (especially if their concern is urgent in nature). If there are any alternate contacts or additional ways to reach you while you are away, please share them with your sitter before the reservation begins.
4. Please alert your sitter in advance if you will potentially be unreachable for any portion of time during the reservation. Some examples include when you may have limited internet/phone access, if you are staying off-the-grid or at remote destinations, long distance air/sea travel, etc.
5. Please review our Fit for Service Home Environments policy to ensure that your reservation meets these standards. Meowtel sitters may choose to cancel a reservation at any time if the home they are visiting is not fit for service due to pest infestations, extreme temperatures, hoarding situations, aggressive cat behavior, illegal substances or drug paraphernalia in the home, unannounced home dwellers or visitors, etc.
6. Your Meowtel sitter could have their listing removed from Meowtel if you agree to pay them outside of the Meowtel platform, schedule any visits without a reservation, request services outside of what Meowtel offers (including but not limited to dog walking, running errands, spending considerable time beyond the reservation parameters, grooming, etc).

There are circumstances when Meowtel may deactivate a cat parent’s account, such as:

1. Breach of terms
2. Home environment is unfit for service
3. Harassment or inappropriate conduct
4. Sitter complaints or escalations
5. Multiple reports of lack of communication/unresponsiveness

Our sitters will not provide or negotiate the following:

1. Other pet-sitting platforms
2. Boarding, kenneling, grooming, nail trimming, or any other service Meowtel does not offer
3. Social media handles
4. Promotion of other products or services
5. Scheduled veterinary visits
6. Dog walking or other services unrelated to cat sitting



Please reach out to Meowtel if you have any concerns regarding the above. We are happy to clarify any questions you may have.

We want cat parents to have peace of mind while they’re away, so all Meowtel reservations come with a free Meet & Greet to ensure the sitter you chose is the purrfect fit for you and your feline family. Eligible reservations are also backed by our Satisfaction Guarantee, which means that if you are not completely satisfied with your sitter after conducting the free Meet & Greet, we will help you rebook your reservation with a different sitter or issue you a full refund (upon request). Simply reach out to our Bellhop for support, and a member of our team will be happy to assist.*

 *Only eligible reservations qualify for the Meowtel Promise.

When submitting a reservation request, you have the ability to select your preferred visit time (morning, midday, evening, anytime), which will be conducted between the following hours:

1. Morning Visits: 6am - 12pm
2. Midday Visits: 12pm - 4pm
3. Evening Visits: 4pm - 10pm
4. Anytime Visits: 6am - 10pm

If you have specific timing requirements for your sitter's visit(s), please be sure to communicate these clearly before the reservation begins.

We strongly recommend making separate reservations if there will be more than three days between visits from your sitter. This provides greater flexibility if you need to modify or cancel your plans.

For example, if you have trips planned for two separate weekends in the same month, instead of booking one reservation with several days between visits, it's better to book separate reservations for each weekend. This way, our 48-hour cancellation policy and cutoff for booking modifications will apply to each reservation separately, rather than just one, providing you with more flexibility if you need to make modifications to your reservation(s).

It's never too early to start planning. Meowtel cat sitters are encouraged to open their calendars at least two to three months in advance, with some even offering availability up to a year in advance! Keep in mind, sitters get booked up quickly ahead of holidays and big travel months.

If your travel plans change before you leave, you can submit necessary modification requests directly to your sitter. For more details, see our cancellation policy here.