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When logged into your Meowtel account, go to My Cats. Here you can click on “Add more cats” on our website, or “Add a cat” in our mobile app, to ensure each cat is included, along with their pertinent care instructions.

If your reservation qualifies for The Meowtel Promise, only the cats listed on the reservation are guaranteed care, as well as covered by insurance. To ensure proper coverage, please list all cats in your home in your account and include them in your reservation. If a sitter arrives and finds unlisted cats, they will contact us to update the reservation, and we will follow up with you for confirmation.

Your cats’ profiles should include important details such as medication administration directions (including dosages and timing), feeding instructions, vaccination dates, and personality traits. The more information you provide, the better prepared your sitter will be in providing your cat(s) with the absolute best care while you’re away.

Prior to your reservation, please complete the Vet Release Form. This form allows your sitter to obtain veterinary care for your cat(s) in case of a medical emergency. Your sitter will provide a copy to your designated veterinarian to authorize emergency care if necessary. If you do not have a primary veterinarian, please indicate a preferred animal hospital or clinic near your home. We also recommend that you give your vet this completed form prior to your Meowtel reservation. In addition, you may wish to leave an authorized credit card with their office to keep on file in case emergency medical care is needed.

Please note, without a completed Vet Release Form, Meowtel sitters cannot legally transport your cat(s) for medical care.

We understand if you don't have your cat's vaccination records available right now. Just do your best to fill out the information as thoroughly as possible. You can always update this section later to ensure your sitter can provide the best care.

Once logged into your Meowtel account, head to your Reservations screen. Here you will have the ability to view all completed, canceled, in-progress and upcoming reservations. You can also modify or cancel an upcoming reservation.

While logged into your Meowtel account, you may update your home address on the My Information screen, making sure to select “Save my profile” at the bottom of the page.

Before booking a reservation, please ensure your home address, phone number, and email are up to date. Your contact information must be accurate to access your account and communicate with your sitter. A correct home address, including applicable unit or apt number, is imperative so your sitter can locate your home in a timely manner and provide essential care to your cat(s).

Log in to your Meowtel account, and you will see your Payment Methods screen. Here you may add, edit, or remove a payment method.

We’re sad to see you leave! To deactivate, please sign in to your Meowtel account. Scroll to the bottom and click on Deactivate/Delete account.

Please note: This process is for cat parent accounts only. If you’re a Meowtel cat sitter wishing to deactivate your account, please visit this page for more details, and/or send us an email at [email protected].

Once logged into your account on the website, click on View Profile in the left hand menu. Here you will be able to view all cat care information provided to your Meowtel sitter.

Note: This option is only available on our website, not on our app. The information is only visible to your Meowtel cat sitter after your reservation has been confirmed.

While logged into your Meowtel account on our website, you may upload or edit your profile photo on your My Information screen. On our app, you can do this from the My Photos screen under your Profile tab.

Photos of your kitties can be uploaded on their individual profiles on the My Cats screen on both our app and website. 

It’s very important to provide photos before your Meet & Greet and reservation. A profile photo helps your sitter confirm that they’re meeting the correct person, and photos of your kitties ensure that care is provided to the correct cats. (This is especially important in multi-cat households where cats might require different medications, diets, etc.) Please don’t skip this step!