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Reservation requests are always initiated by the client and you'll receive a push notification through the Meowtel app, an email, and an SMS regarding the reservation request.

• Sitters have 24 hours to take action on each request. You will have 24 hours to either accept or decline the request. If no action is taken on the request, it will auto-cancel. We cannot reinstate the request for you if it auto-cancels; you will need to chat with the client that you let the request lapse and they will need to book you again.

• If you let two requests auto-cancel, your sitter listing will be suspended. We will always notify you via email if the status of your sitter listing changes.

• On your third suspension due to auto-canceled requests, your sitter account will be permanently terminated. Quick communication is critical for clients on Meowtel and failing to follow up with them in a timely manner is unacceptable. You will be given two chances to improve your track record of responding to requests within 24 hours. On your third suspension, we will email you to inform you of your account's deactivation.

Even if you have questions for the client before confirming a request, the best course of action is to confirm it. If for some reason expectations don't align once you have had a chance to discuss care logistics with the client, please contact us and we will cancel the reservation without any penalties.

Photo, video, and text updates are usually the highlight of the Meowtel experience for customers! Purrfect updates will take you from being an average sitter to a top-rated sitter in no time. Here are some examples of how to create the purrfect updates:

Messages

For new clients, show them you're diligent and made it a-okay into their home by letting them know when you arrived:

Hi Becky! I just arrived with Timon and Pumba and they were so happy to see me! I will send a visit summary in just a bit.

At the end of the visit, it's time to send your recap! Here are some examples of what that could look like:

Good morning Becky! It has been day 2 of witnessing Pumba do her sunbathing nap by the window and asking me for a full-body massage (too cute!!) while Timon tried to impress me with somersaults haha!

We did some extra crunchies today and Timon is already finding the ones that were supposed to be for later upstairs. I got some litter added to the litter robot and it got a little stuck on the cycle but after a quick troubleshoot, the blue light is back on :)

As always, I love seeing these babies and getting all the slow blinks from them! I hope your trip has been furrabulous! PS- the home temp has felt good despite the warm weather, the fans are very helpful!

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Hi Jen! Well…Tiger apparently had a rager last night and didn't invite me! Haha 😹 the cookie bag ended up in the bathroom, TJ's coffee bag knocked on the floor, the frame near the plant knocked over, and your earrings in the bedroom on the ground. But he said it was totally worth it!

I helped him get some zoomies out with lots of wand chasing and saw him doing backflips off the bed 🤣🤣🤣 he has been cracking me up this morning! Breakfast was served, water refreshed, and he had two nice #2s that got scooped. Both keys will be under the mat and I hope you gals are having a great weekend together! Thanks so much for letting me hang with him again💗

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Good morning☀️The babies have been super sweet this morning, especially Lucy - I got the rollover belly exposure hello from her so I think she was excited to have her food policewoman here! Lol ☺️

They both did great with food (Lucy nearly mewed for more when Oreo got his additional servings) so they're fed and happy! Lots of chin rubs were doled out and Oreo got to inspect my sweep and scoop tasks (luckily he approved).

Dinner in the timed feeder opens at 6:07ish and they'll be so happy to have their humans back soon! 🧡🧡 Oreo had just a tad of throwup on the couch but easy peasy cleanup. Thank you so much for trusting me with these lovies!😻 The key/fob will be back in the bowl on the counter.



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Photos

Who doesn't love photos of their precious baby tigers? Putting the extra effort in to capture great purrtraits will set your sitting skills apart from others and clients will greatly appreciate the small details such as nice lighting and high resolution shots.

For your own safety and for the safety of the kitty clients, cats should not go outside during visits. This includes but is not limited to:

• Patios
• Hallways
• Balconies
• Backyards
• Gardens
• Garages
• Rooftop decks

It is okay to provide care to outdoor or feral cats that the client usually cares for, but please note: the Meowtel Promise will not apply on a reservation that includes any indoor/outdoor cat, outdoor cats, or feral cats.

If you do need to enter any outdoor area while at a client's home, we strongly recommend keeping your phone and keys with you at all times. There have been many instances of sitters getting locked out in a backyard or a patio; please keep your phone with you in the event of a lockout emergency.

If your client would like to modify a confirmed reservation to add, remove dates, and/or adjust visit durations, they may do so by logging into their account, navigating to My Reservations, and clicking on Details to submit their Modification request.

Important Notes:

1. Only future dates can be modified; past or ongoing visits cannot be changed.
2. Rates and surcharges: If a sitter has updated their rate or holiday surcharge since the original booking was placed, the new rate or surcharge will apply only if the visit's duration, time preference, or timing is changed. Otherwise, the original rates will be honored.
3. The client will only be able to pick from the sitter's available dates.
4. All modification requests are sent to the sitter for approval.
5. If today is the final day of a reservation, clients will not be able to modify it to add additional visits. Instead, clients will need to send their sitter a new reservation request for the additional visit(s).
6. The client can only select new dates within a 15-day window before their original reservation start date, or 15 days after their original reservation end date. If they'd like to select dates that are further out, a new request will need to be submitted.

Once a reservation is modified, the earnings schedule is recalculated. You can view the updated earnings schedule in your account after confirming the modification.

If you have any questions or need assistance, our Bellhop team is happy to help! Email [email protected] or call/text 1-844-MEOWTEL.

Daily updates foster trust! We recommend that each visit include at least one photo and detailed text update pertaining to cat care. More photos and even short videos are encouraged!

For your own safety, we recommend keeping all communication in the Meowtel chat. This ensures a clear conversation record for you and your client, and may protect you in case of disputes, allowing Meowtel Support to assist if needed.

If a client requests updates outside of Meowtel (via text or email), be sure to keep a record of all messages. In case of an emergency or customer concern, we'll ask for these records to help resolve the situation.

Keeping everything documented = extra peace of mind for you!