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Sitter
During the Reservation - 6 questions answered
How do Reservation Requests work?
What is expected of me during each visit?
What does a purrfect client update look like?
Are cats allowed to go outside during visits?
How can I modify an existing reservation?
If your client would like to modify a confirmed reservation to add, remove dates, and/or adjust visit durations, they may do so by logging into their account, navigating to My Reservations, and clicking on Details to submit their Modification request.
Important Notes:
- Only future dates can be modified; past or ongoing visits cannot be changed.
- Rates and surcharges: If a sitter has updated their rate or holiday surcharge since the original booking was placed, the new rate or surcharge will apply only if the visit's duration, time preference, or timing is changed. Otherwise, the original rates will be honored.
- The client will only be able to pick from the sitter’s available dates.
- All modification requests are sent to the sitter for approval.
- If today is the final day of a reservation, clients will not be able to modify it to add additional visits. Instead, clients will need to send their sitter a new reservation request for the additional visit(s).
Once a reservation is modified, the earnings schedule is recalculated. You can view the updated earnings schedule in your account after confirming the modification.
If you have any questions or need assistance, our Bellhop team is happy to help! Email [email protected] or call/text 1-844-MEOWTEL.
Communication With Clients