Unfortunately, I was very disappointed with the service I received. I brought up several of these concerns in real time, but they continued throughout the booking. 1. Front door instructions were repeatedly ignored. I mentioned multiple times that the front door needed to remain open, yet you continued closing it. I shouldn't have to keep repeating the same instruction. 2. Photos are not the same as actual updates. I received photos, but very little information about the visits. Other cat sitters I've used send an actual update explaining what they did, how the cats were doing, and what time they arrived. Photos alone don't tell me any of that. 3. My home was not left the way I left it. Things weren't put back where they belonged. If you're providing a service in someone's home, I expect the home to be left the way you found it. 4. I have concerns about how things were cleaned. There was cat pee on the bathroom floor, and I'm still unclear about how it was actually cleaned. If you couldn't find the cleaning products, why didn't you ask me where they were? Was the floor even swept or Swiffered? I was available to answer questions. 5. I had no idea what time your visits were happening. I specifically said I didn't care about an exact arrival time because my cats are flexible. However, that doesn't mean I don't need to know when you actually visited. There's a big difference between 8 AM, 11 AM, 2 PM, and 10 PM. With no times included in the updates, I kept having to ask whether my cats had even been visited. I needed at least some consistency and communication. 6. I wasn't told about accidents, vomit, or other issues. You didn't tell me if my cats threw up, peed somewhere, or had any other accidents. I know Gibby does these things occasionally, so this is information I expect a sitter to communicate. 7. I'm still unsure how much time was actually spent with my cats. I specifically paid for visits that included spending time with them. Did you actually play with them, especially Bagel? Were you there for the full 20 minutes? Because the updates didn't include arrival/departure times or details about what you did, I have no way of knowing. 8. A bag of cat poop was left outside. Instead of asking me where the dumpster was, the bag was left sitting outside where it smelled. The dumpster isn't far away at all. A simple message asking where to dispose of it would have solved the problem. 9. Their water fountain was left empty. I said you didn't need to worry about regularly maintaining the fountain, but if you notice that it's completely empty, I would expect you to simply add water. The fountain makes a loud noise when it's empty, so it's difficult not to notice. Filling it would have taken very little effort and ensured the cats had water. 10. The explanations about Wi-Fi, an overheating phone, and car problems don't excuse the lack of communication. Pictures can still be taken without Wi-Fi. If you were having car problems or something was going to delay your visit, you should have told me beforehand. The other sitters I've used communicated when they were running late or something unexpected happened. This was still a paid job and I expected basic communication. What frustrated me the most is that I mentioned several of these problems while I was away so they could be corrected. When the same things continued happening, it made me feel like there was no point in bringing concerns up she blocked me after asking for feedback

super easy to communicate with and sends great photos of the cats!

Jordyn is a background-checked cat sitter in the Long Beach area. Their profile has been verified by Meowtel.