While viewing the sitter’s profile page, scroll down past the sitter's availability calendar. You will see a banner titled "Communicate & Pay Through Meowtel". Within this banner, click the button that says "Contact [Sitter Name]".

Send a message

You can start by introducing yourself and your cat(s), share any care preferences, and ask any initial questions you may have.

A confirmed reservation is required prior to scheduling and conducting a Meet & Greet with your sitter.
Meowtel's Terms of Service prohibit arranging off-platform payments. Reservations initiated through the Meowtel platform must be paid for through the platform. Completing payment outside of Meowtel for a platform-initiated reservation may result in account deactivation in accordance with our Terms of Service.
If you have any questions or need assistance, please reach out to our support team at 844-MEOWTEL (1-844-636-9835) or via email at [email protected].

Log in to your Meowtel account

Go to your Reservations tab

Once logged in, navigate to the “Reservations” button on the app.

Select the Reservation you wish to modify

Locate the reservation you wish to edit and click “Details”

Modify your Reservation

Click “Modify Reservation” then edit your preferences.
To add a date you can scroll at the very bottom of the page and press “add new date” below all visits listed.
To remove a date click the red X on each date.
To remove a visit click the grey X on each visit.

Confirm your Modification Request

Please be sure to click “Save and Continue” and then select “Confirm Modification Request.” This ensures your request is fully submitted.

Current or past dates cannot be modified; only future dates can be changed. If an urgent, same-day change is required, please contact the Bellhop at [email protected] or 844-MEOWTEL (1-844-636-9835) for assistance.
You'll only be able to choose from the sitter's available dates.
If a sitter has changed their rate or holiday surcharge since the original reservation was made, the new rate or surcharge will be applied to the new visit(s) or a modified visit only if the visit's duration, time preference, or timing has been updated. If no changes were made to the visit, the original rates and surcharge will be honored.
Every modification request is sent to the sitter for approval. Important: Please be sure to “Save & Continue” after making your updates to route the request to the sitter for review (both parties should receive confirmation of this request if submitted correctly).
If today is the final day of your reservation, you will not be able to modify it to add additional visits. Instead, please send the sitter a new reservation request for the additional visit(s).
You can only select new dates within a 15-day window before your original reservation start date, or 15 days after your original reservation end date. If you'd like to select dates that are further out, a new reservation request will need to be submitted.

To keep your Meowtel profile active and maximize your success as a sitter on Meowtel:

Log in to your account regularly. Your account will automatically deactivate after 90 days of inactivity.
Update your Availability Calendar regularly. Updating at least once every 30 days helps you receive relevant requests. Each Service Zone will automatically be disabled if 90 days pass without an update.
Consider Consecutive Availability. As a best practice, aim to offer consecutive days of availability as much as possible. This helps provide continuous care, which is highly valued by cat parents and may lead to more frequent bookings. Cat parents usually don't schedule visits that are spread out, such as on a Tuesday and then on a Friday.
Abide by all Terms of Service and review tips for meeting client expectations

Meowtel uses a waitlist system in some areas to help balance the number of sitters with local demand from cat parents. When a zip code is waitlisted, it typically means there are currently enough active sitters in the area to meet customer needs.

We continuously monitor activity in each market and open onboarding opportunities as demand grows. When additional sitters are needed in your area, we'll send an email invitation to those on the waitlist.

If you've joined the waitlist, no further action is needed - just keep an eye on your inbox! You can also check this page at any time to see whether your area is currently accepting new sitter submissions. For more details, see our FAQ on how long you can expect to wait.

Looking to boost your cat sitting visibility? Here are some tried-and-true ways to enhance your profile visibility for clients to find and book you on Meowtel:

Update your availability regularly: Consider keeping your calendar accurate and open at least 2-3 months in advance with as many consecutive days as possible. Many cat parents book early, especially for holidays, summer, and longer travel.
Enhance your sitter profile: Your sitter bio is one of the most important factor clients consider. Aim for at least 300 words and highlight your experience, love for cats, and what makes you a great sitter. A detailed bio can also help your listing visibility in web search browsers as well!
Set and adjust competitive rates: You might research what other sitters in your area charge to see if your rates are competitive. Offering a fair rate can help attract a broader spectrum of clients, while still valuing your time and expertise.
Expand your service area: Consider covering a 10-15 mile radius (or more if you're willing to drive further). The more neighborhoods you serve, the more potential clients you can reach!
Responding quickly to chat messages: Fast replies show responsiveness and increase your chances of getting booked. Clients appreciate efficient communication when searching for the right sitter. Often, clients may reach out with questions prior to booking their reservation - a smooth client experience starts with helpful guidance and prompt communication!
Get great reviews: Positive reviews build trust and encourage new clients to book with you. Providing great care, sending timely, detailed updates, including lots of photos, and helping clients have a great experience are all ways to build a strong reputation. When a reservation is complete, a friendly reminder for clients to leave a review for you can go a long way to set you up for future success.
Promote your profile: Spread the word on social media, Nextdoor, or local community boards. You can also order promotional items from our Sitter Store to market your services.
Offer clients a discount code: Set up a discount code to entice new or repeat clients to book a reservation with you!

By considering these tips, you can increase your client visibility and make your profile stand out to potential new clients!

Are you looking for more help to customize your sitter profile? Reach out to the Community Team via email at [email protected] to request a personalized review of your sitter profile!

Many sitters choose to keep notes about their clients to stay organized and manage their cat care businesses smoothly. These notes are private and only visible to you.

If helpful, some sitters prefer to keep their notes professional and focused on care details and household logistics, rather than personal opinions.

Here are examples of details some sitters choose to track:

Cat Parent Preferences

Do they prefer you to remove your shoes in their home?
What is their preference for key return?

Kitty Care Routine

Feeding schedule and amounts
Dietary requirements and treats
Water bowl locations
Litter box location and cleaning instructions
How does the cat parent handle the disposal of waste (used litter, cat food cans, etc.)?

Behavior & Special Needs

Any behavioral quirks?
Any medical needs or medications?
Any kitties prone to bathroom accidents or hairballs?
Which rooms do the cats have access to?
Any toys that should be put away when unsupervised?

Household Notes

Are there any alarms or security systems to be aware of?
Where are cleaning supplies (paper towels, vacuum, broom) for tidying up?
Should mail or packages be brought inside?
Are there other pets to feed or plants to water?
Any household quirks to be aware of? (e.g., a tricky lock, a drafty window, steep stairs)