Violet did a great job overall. Unfortunately there was apparently an ongoing bug problem while I was away. When I am home I might see one, maybe two at most, due to wet food being left out. I did what I could to help with this issue (I overnighted traps and a pet friendly spray) but she said she wasn’t comfortable using them. Which I understand. I simply don’t know how else I could address the situation from Vietnam. I’ve been home now for over a week and haven’t seen a single bug. My apartment is not dirty and I deep cleaned before I left for the trip. The main issue I had was that she lost my apartment key and did not tell me the day she lost it. I had put a spare under my welcome mat for emergencies. When I received a package I asked my neighbor to use said spare key to put my package inside. That spare key wasn’t there. So I reached out to Violet and thats when she told me that she had lost the key while jogging. I then Zelle’d her $40 to make a spare key and put it under the mat. As far as the roach problem is concerned, I rarely see them (and haven’t seen them since) so I’m confused as to why they were such a problem for her. Another issue I had was that I had given very clear instructions verbally during the meet and greet, via text as well as notes on a white board on the counter. I made sure she knew which cat was Tomato and which was Charlie before she left the meet and greet. I explained their characteristics. Tomato has a visible scar from an old surgery which I said would help tell them apart. That did not seem to help. I was in Vietnam, in an entirely different time zone. So when she had questions that had already been answered multiple times in multiple different ways, I couldn’t respond before she was already gone. Thats the reason why I texted a thorough list of instructions and left instructions on the white board. I even dated the cans and told her via messaging whose bowl was whose. It felt like I was constantly having to answer the same question over and over. She told me it was hot in the apartment so I told her where the switch for it was. Then she texted me the next day asking where the switch was. I can only do so much as far as instructions go. And yes the occasional bug in my ground level apartment isn’t ideal, my apartment is clean and I refuse to allow toxins in my apartment for the safety of my pets. Not to mention when I’m on the other side of the world and cannot supervise its use. I bought and overnighted traps and a pet friendly spray. That was the best I could do. Over all she did great. I never got any videos of play time and there was a significant amount of time in between visits. Yes I booked 45 minutes a day but I had assumed that the sitter would use their best judgment when it comes to making sure there isn’t 24 hours in between. If I’m going to pay $500 for visits I expect to come home to clean litter boxes and a home that doesn’t reek of urine and feces. Which mine did. And has never in the entirety of the time I’ve had Tomato (15 years) and Charlie (2 years). Sonya was my regular cat sitter for years before she moved to California and if you want to ask her, it is clear I’m a good cat mom who keeps her place clean.

Violet watched Bento again, and everything went well! She was prompt to communicate and sent photos so I knew everything was taken care of. She makes sure your cat is taken care of and your space remains good for your cat to live in!

Violet took great care of my girls! I really appreciate her going out of her way for a meet & greet prior to our reservation. She sent me fantastic updates and pictures and my cats loved her!

The reservation was a breeze. This is my first time using Meowtel and working with Violet. Once I sent the request, I received a very prompt response from Violet (within the hour of submitting the request). Given my lack of experience with the service, I only provided them one day before I was traveling to come meet us. Even with the short notice, Violet made time for us and asked all sort of questions that we have not even thought about regarding our kitties and their needs.

Violet went above and beyond to address any concerns I had while I was away. She was quick to respond, and made sure my cat was eating while I was away, which I really appreciate. She helped give me peace of mind while on my trip and was always willing to coordinate with me to meet my scheduling requests. She's a genuine cat lover and I would definitely reserve again next time I'm away!